Job Title: Administrative - Customer Service Representative

Location: Indianapolis, IN

Start Date: 07/28/2025

Duration: 13

Shift: 5x8 days

Hours/Week: 40

Type of Facility: Hospital

Pay Range (week gross, includes taxable + stipends): $758.26 - $781.71

Position Summary:

VitalHire is seeking a skilled and compassionate Administrative - Customer Service Representative to join our growing clinician community. This high-impact opportunity offers a 5x8 days at a leading Hospital in Indianapolis, IN. With competitive pay, full flexibility, and access to premium assignments, this is your chance to take control of your healthcare career.

Key Responsibilities:

• Meet department standards for calls answered and call documentation entered
• Assist members and providers with questions and concerns
• Find providers and services for members
• Arrange transportation for members
• Answer billing and claims status questions and resolve claim issues for members
• Assist with pharmacy issues
• Help members access community support services
• Verify member eligibility
• Quote benefits to members and providers
• Assist with referrals
• Assist with member health assessments
• Assist members with closing gaps in care
• Provide ongoing member education
• Ensure accuracy of all benefits information given to members and providers
• Participate in departmental projects as appropriate
• Coordinate quality improvement initiatives with Medical Management, Provider Relations, and Quality Departments
• Support preventative health screening initiatives
• Perform other duties as assigned to maintain efficient department and company operations

Job Requirements:

Active, unencumbered license in IN
Minimum of 1-7 years of relevant experience, depending on specialty
Current Certifications: BLS and/or ACLS, plus any specialty-specific requirements
Experience with EMR systems (Epic, Cerner, as applicable)

Other Required Documentation:

Current Resume listing detailed work history (MM/YYYY format)
Two current clinical references
State-required professional license
Physicial exam (completed within the past 12 months)
TB skin test or Quantiferon Gold (within the past 12 months)
Immunity Titers - MMR/Hep B/Varicella (declinations may be accepted)
Current Tdap and Flu vaccinations
Must pass background check and drug screening

Why Choose VitalHire:

A modern, mobile-first platform built for how you want to work
Clear, upfront pay rates - no surprises
Book contracts and shifts on your schedule, 24/7
Maximize your take-home with top tier, tax-free housing & travel stipends
Contract extension bonuses
Referral rewards
Optional retirement benefits

One quick setup of your profile gives you immediate access to all job details, facilities, and complete control of your work-life balance. Get started now - we're here to support you every step of the way!

Refer to Job #: 58976

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