Job Title: Administrative - Customer Service Representative
Location: Indianapolis, IN
Start Date: 07/07/2025
Duration: 13
Shift: 5x8 days
Hours/Week: 40
Type of Facility: Hospital
Pay Range (week gross, includes taxable + stipends): $758.26 - $781.71
Position Summary:
VitalHire is seeking a skilled and compassionate Administrative - Customer Service Representative to join our growing clinician community. This high-impact opportunity offers a 5x8 days at a leading Hospital in Indianapolis, IN. With competitive pay, full flexibility, and access to premium assignments, this is your chance to take control of your healthcare career.
Key Responsibilities:
• Meet department standards for calls answered and call documentation entered
• Assist members and providers with questions and concerns
• Find providers and services for members
• Arrange transportation for members
• Answer billing and claims status questions and resolve claim issues for members
• Assist with pharmacy issues
• Help members access community support services
• Verify member eligibility
• Quote benefits to members and providers
• Assist with referrals
• Assist with member health assessments
• Assist members with closing gaps in care
• Provide ongoing member education
• Ensure accuracy of all benefits information given to members and providers
• Participate in departmental projects as appropriate
• Coordinate quality improvement initiatives with Medical Management, Provider Relations, and Quality Departments
• Support preventative health screening initiatives
• Perform other duties as assigned to maintain efficient department and company operations
Job Requirements:
- Active, unencumbered license in IN
- Minimum of 1-7 years of relevant experience, depending on specialty
- Current Certifications: BLS and/or ACLS, plus any specialty-specific requirements
- Experience with EMR systems [Epic, Cerner, etc. preferred]
Other Required Documentation:
- Current Resume listing detailed work history (MM/YYYY format)
- Two current clinical references
- State-required professional license
- Physicial exam (completed within the past 12 months)
- TB skin test or Quantiferon Gold (within the past 12 months)
- Immunity Titers - MMR/Hep B/Varicella (declinations may be accepted)
- Current Tdap and Flu vaccinations
- Must pass background check and drug screening
Why Choose VitalHire:
- A modern, mobile-first platform built for how you want to work
- Clear, upfront pay rates - no surprises
- Book contracts and shifts on your schedule, 24/7
- Maximize your take-home with top tier, tax-free housing & travel stipends
- Contract extension bonuses
- Referral rewards
- Optional retirement benefits
One quick setup of your profile gives you immediate access to all job details, facilities, and complete control of your work-life balance. Get started now - we're here to support you every step of the way!
Refer to Job #: 58976